Industries
Four industries where one workflow carries the effort
Cortaris works for industrial and B2B operations from roughly 100 million euros in revenue, where one workflow handles thousands of cases a year and mistakes have consequences.
Why these four
They share three things: volume, exceptions and rules. Volume makes a workflow worth building. Exceptions make it a case for agents instead of a script. Rules make the control set possible.
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Index
Industries
Manufacturing & process industry
Technical service, quote desk, complaints and supplier documents: thousands of cases a year, each across ERP, CRM and archive.
Energy & utilities
Grid connection, contract changes, market communication and customer service: rule-bound, document-heavy, deadline-critical.
Logistics
Shipment inquiries, damage claims, customs documents and freight invoices: a constant stream of exceptions across three systems.
Industrial services
Service requests, field reports, contract renewals and technical support: knowledge from reports, tickets and people's heads.