Industry
Energy & utilities
For grid operators, utilities and municipal suppliers whose customer service, grid connection and market communication work under deadlines and regulation.
01Where the volume is
Which workflows carry the effort
Customer service, grid connection and market communication carry the volume: connection requests, meter and contract changes, supplier switches, complaints, regulatory reporting. Much of it is rule-bound, document-heavy and deadline-critical.
02Starting points
Four workflows we see first
Each one follows the same mechanics: intake, context, proposal, release, write-back.
- 01
Grid connection requests: completeness check, technical pre-assessment, customer communication drafted, planner releases
- 02
Contract and tariff changes: intake across all channels, validation against the billing system, case prepared for the agent or completed within the rules
- 03
Market communication clearing cases: classified and prepared with the relevant history
- 04
Regulatory and supplier documents: extracted, checked, filed
03Constraints
What makes it harder here
Regulated processes, defined deadlines, security of supply and critical-infrastructure obligations. Controls, logging and human release are not an option here. They are the design.
04First quarter
Where we usually start
Usually with grid connection or contract-change intake: high volume, deadline pressure, and the rules are written down.
Where to go next
Service
Workflow Assessment
Four weeks: which workflow first, what it is worth, what the build takes.
Use case
Document processing
Invoices, order confirmations and certificates read, checked against order and master data, posted. Exceptions to a person.
Guide
AI for utilities: four workflows for AI agents in the back office
Where AI agents take work off European utilities and grid operators, which systems they touch, where a person decides, and what NIS2, GDPR, works councils and the EU AI Act require. The examples use German rules, where many deadlines are written into statute.
Next step
Strategy call
30 minutes on your workflow, no obligation.