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Cortaris

Service · Monthly

Managed Run

Monitoring, refinement and a monthly KPI review for workflows in production, so they keep performing after go-live.

Request a strategy callSee the workflow assessment

01Why

Agentic workflows degrade quietly

The input mix shifts, a supplier changes an invoice format, a model version is retired, the team stops trusting the drafts. Someone has to watch the numbers, fix what drifts, and report on it. Managed Run is that someone.

02Typical triggers

When this service fits

  1. 01

    A workflow is live and nobody looks at the numbers

  2. 02

    The team complains about quality and nobody can trace the cause

  3. 03

    Model, price-list or process changes break the agent without anyone noticing

03Scope

What Managed Run covers

  1. 01

    Weekly performance and quality monitoring

  2. 02

    Issue triage with defined response times

  3. 03

    Refinement backlog and releases

  4. 04

    Adoption support for the team

  5. 05

    Monthly KPI report and review

04Outcome

What you see every month

  1. 01

    Performance you can see, monthly, in numbers

  2. 02

    Drift caught before the team notices it

  3. 03

    A backlog that improves the workflow, not a ticket queue that slows it down

05Deliverables

What you receive

  1. 01

    Monthly report: volumes, automation rate, release rate, corrections, cost per case

  2. 02

    Issue log with cause, fix and time to fix

  3. 03

    Refinement backlog agreed with the workflow owner and shipped in releases

  4. 04

    Quarterly review with the sponsor: KPIs against the business case, next candidates

  5. 05

    Model, prompt and integration changes tested and documented before release

06Engagement model

How the engagement runs

  1. 01Weeks 1–3

    Onboarding

    Monitoring, alerting and reporting set up. Response times and escalation paths agreed.

  2. 02Monthly

    Run

    Monitoring, issue handling, refinement releases, KPI report and review with the owner.

  3. 03Quarterly

    Review

    KPIs against the business case with the sponsor. Decision on the next workflows.

07Questions

Common questions

Do you only run workflows Cortaris built?
No. We take over workflows built by your team or another partner, after a two-to-three-week onboarding in which we document them and add the monitoring they lack.
How is Managed Run priced?
A monthly retainer per workflow, scaled to case volume and criticality. Term and notice period are agreed at onboarding.
What response times apply?
They are agreed at onboarding per severity. A workflow that stops releasing cases is treated as an incident, not a ticket.
Who owns the improvements?
You do. Everything we change lives in your repositories and is documented in your runbook.
How do you work with our IT?
IT is in the room from the first week: architecture, access, security. We build in your tenant, in your repositories, with your identity and access setup. Nothing runs outside your control.
What has to be in place on our side?
An executive sponsor, a workflow owner with time, and access to data and systems. Where one of the three is missing, we say so before we start.
Where are you based and where do you work?
Cortaris is based in Germany and works on site and remote across Germany, Austria, Switzerland and the rest of Europe, in German or English.

08

Where to go next

Next step

Start with one workflow.

Bring the process that costs you the most time. In 30 minutes we tell you whether it is worth automating, roughly what it would take, and which step comes first.

Request a strategy callSee the workflow assessment